How to get your device repaired?

To request a repair, you have two options:

You are in the Ile de France region and want to make the trip: make an appointment and bring your device for repair to our workshop.
You are outside the Ile de France region and traveling is not feasible: in this case you can send us your device via Chronopost service so we can repair your device.

Important!

If you plan to come to the workshop, it is important to make an appointment before any travel.
In the case of a rice cooker repair, make sure your rice cooker is indeed from the brand National or Panasonic.

Below are the different steps for a repair carried out directly at our workshop:

Make an appointment using the form below
After your appointment is confirmed, bring the device to be repaired to our workshop on the agreed date
We will carry out a diagnostic and inform you of the necessary repairs — note that the repair may be completed the same day
Once the repair is complete, we will contact you to come pick up your device

Mandatory

Also be sure to bring all the accessories that came with the device to aid in diagnosis.

Optional

The purchase invoice will help us determine the warranty status of the device.